FAQs

What should I expect?

Find tranquility at UtopiaExpect an awakening of the senses, an inner feeling of well-being. We’re here to guide you along in your experience, as well as show you how to take the relaxing experience home with you. This is your time to focus on you and discover just what you have been missing.

When receiving services at Utopia, you will have your own bathroom, slippers and a comfortable robe to wear between treatments. When you enter a treatment room your therapist will step outside, allowing you to disrobe in preparation for your treatment. During your treatment you will always be draped to protect your privacy.

Enjoy the experience, wander with your thoughts, or converse with your therapist. Please express any discomfort, or special needs with your therapist.

What should I wear?

Wear whatever is comfortable for you.

What should I do?

Absolutely nothing. We invite you to imagine the possibilities – rejuvenate, relax and unwind in the ritual of the service you're experiencing.

What is the expected etiquette at Utopia?

Hot Massage Stones at UtopiaConsideration: Please respect the right to privacy and quiet of other guests. For your maximum pleasure and in consideration of other guests, it is recommended that small children do not accompany you on your experience.

Promptness: Please arrive at least 10-15 minutes before your appointment to prepare for your treatments. Arriving late will deprive you of precious minutes of your treatments. Your appointment will end as scheduled, so the next guest is not delayed.

Gratuities: In appreciation for outstanding service, gratuities may be offered at your discretion. Gift cards do not include gratuities.

Do I need an appointment?

Yes. In order for us to serve you better, appointments are recommended. You can contact us to see if we have a last minute cancellation.

Are there any health conditions that I need to disclose before my appointment?

Please be aware that if you are pregnant, have high blood pressure or a heart condition, services that involve the application of heat are not advised. We also need to be informed of any skin irritations, infections and/or injuries prior to your treatment. Please consult your doctor first.

Can I cancel my appointment?

Because your space is reserved for you, a 24-hour cancellation notice is required for all services to avoid being charged for the service. Emergency cancellations are determined at the therapist’s discretion.

What forms of payment do you accept?

Credit cards accepted at UtopiaWe accept cash, checks, MasterCard, VISA and Discover. As a member of the Medford Area Chamber of Commerce, Utopia also accepts MACC gift certificates.

Where is Utopia?

Utopia is located on the western side of Medford, Wisconsin just off Billings Avenue on W. Brucker Street. Billings Avenue is about one half mile east of Medford Area Senior High off highway 64. Once on Billings, travel north two blocks to W. Brucker Street and turn left.

Please see location info for details >>

How do I schedule an appointment Utopia?

Feel better naturally at UtopiaTo schedule an appointment, call Utopia at 715-748-2600 or email utopia@tds.net. You're invited to tour our facilities and meet our practitioners before scheduling an appointment. We want you to feel comfortable during your treatment by answering your questions and concerns ahead of time.

Utopia is open Monday, Tuesday & Thursday 9:00am to 7:00pm, Wednesday & Friday 9:00am to 5:00pm and Saturday 9:00am to 1:00pm.